Job Opportunities

Ushers greet every patron and ask to help them find their seats. They seat patrons in their ticketed seats, maintain clear aisles, and help ensure patrons’ safety. 

The Food & Beverage Department runs the Concession Stands during all events and provides Catering for backstage, meeting rooms, receptions, socials, etc.

The Bryce Jordan Center is looking for individuals responsible for performing work as needed to clean, maintain and prepare for events at the facility. Duties include skilled and semi-skilled tasks, which often require heavy lifting and a high degree of physical exertion. Typical duties include: Participate in all aspects of the conversion process in preparation for events. Duties may include setting up and tearing down flooring, portable chairs, barricades, staging, tables, other furnishings and equipment. Perform varies duties to ensure the day-to-day operations of the facility are met. These include but, are not limited to loading/unloading delivery trucks, transporting trash and waste to proper disposal area and replenishing supplies. Assist with pre/post event cleaning and janitorial tasks including, but not limited to, sweeping, mopping, dusting, trash removal, vacuuming, spot cleaning, washing, stripping, carpet cleaning, window washing and waxing. Report irregularities, discrepancies, safety or damage concerns or loss of property promptly to Supervisor. Other duties may be assigned. Work hours are various depending on the event schedule including nights, weekends and holidays, as needed. Typical schedules are from 10:30pm to 7am, for 3rd shift and 2nd shift start times vary from mid-morning to 2PM. Schedules are typically provided a month in advance. We are looking for individuals who: Have knowledge of practices related to cleaning and maintaining a facility, event set up, and proper use and care of hand/power tools. Demonstrate a positive attitude and willingness to learn. Follow all policies/procedures, risk management, safety precautions, rules, regulations, and emergency procedures established at the facility. Follow oral and written instructions and communicate effectively. Work effectively under pressure and/or stringent schedule and produce accurate results. Work both independently and as part of a team. Maintain an effective working relationship with guests, employees, exhibitors, and others encountered in the course of employment. Remain Flexible and adjust to situations as they occur.

Door Guards direct patrons away from unauthorized areas, organize patrons in orderly lines outside gates, conduct entry screenings outside gates and are responsible for knowing and enforcing building policies. 

Guest & VIP Services answer/address patron questions/concerns, address all ADA concerns (wheelchairs, boxes, etc.), collect and store lost and found items. 

Responsibilities include becoming familiar with multiple venue seating layouts to assist customers in choosing their seats, use of ticketing software, cash handling, credit card processing and assisting customers by telephone.

The Stage Department is responsible for the set up and tear down of all live entertainment events presented at the BJC.  This staff will work directly with touring personnel to assist in setup and tear down of events.  The hours are normally early morning/daytime for a show setup (load in) and late evening immediately following an event for tear down (load out). Excellent teamwork, attention to detail, and punctuality is required. 

Ticket Takers are one of the very first team members that our guests meet as they enter for their event. Ticket Takers will greet every guest as they enter the doors, assist in our touchless ticket scanners and direct patrons toward their seats. For student shows and tickets, they are responsible for checking student IDs. Ticket Takers will also assist in answering and addressing guest’s questions and concerns.

The Merchandise Department is responsible for selling tee shirts, programs and other novelty items for concerts, checking inventory, stocking sales locations, and setting up displays.  This Staff is also accountable for proper use of cash handling procedures, receipts and credit card machines.  Excellent customer service and communications skills.  The hours are normally early afternoon through event end.

The Bryce Jordan Center is seeking a Director of Concessions to join our Food and Beverage team.  The ideal candidate will provide direction to the Bryce Jordan Center Concessions team, create & implement new policies, procedures, and services for continued improvement in all aspects of Concessions Food Services, and must possess excellent written and verbal communication skills with the ability to work under time and priority constraints.  Under the general direction of the Food and Beverage Director, this position will create an exceptional customer experience for our 300,000+ thousand guests annually by producing outstanding food and guest service in all areas of the Bryce Jordan Center’s Concessions operations. 

Responsibilities for the Concessions Director include but are not limited to: 

• Direct and execute plans for concessions events 
• Supervise a full-time technical service storeroom receiving clerk to ensure proper inventory par levels are ordered and placed in locations for success 
• Directly oversee all daily operations of concessions outlets for the BJC and surrounding areas 
• Manage, hire, train, coach, supervise, schedule, and evaluate a staff of management staff, technical service employees, wage supervisors, wage concessions attendants, and fundraising groups 
• Conduct appropriate personnel functions such as: departmental orientation, team briefings, trainings, alcohol trainings, and evaluations according to BJC policy and recommended procedure 
• Maintain accurate and current employee records (Training) 
• Maintain and upkeep POS software systems, Digital Signage systems, Scheduling programs, and payroll system to ensure proper workflow 
• Analyze, plan, and develop new food concepts to keep the BJC up with concessions trends. Plan all financial aspects of the concessions department. Assure proper cash handling and reconciling of POS billings with cash and inventory 
• Help facilitate the Internship program with HM School of Hospitality to teach, coach, and develop students for their future careers 
• Fiscally responsible for the department budget; review trends and make recommendations based on information/data. Work with Director of Food & Beverage to obtain financial goals by cost containment (Food Cost, Labor, and Supplies) and maximizing revenue by promoting internal services 
• Maintain University and departmental policies, procedures and services to students, staff and the public as required 

Work hours and Days off will vary. Nights and weekends will be required. 

Education and Experience: 

• NRA Serve Safe and RAMP Certifications 
  • Or must acquire certification within six months of employment 
• 4+ years related experience 
• Bachelor’s Degree or higher 
  • Or an equivalent combination of education and experience 

The Bryce Jordan Center is seeking a Catering Operations Manager to join our Food and Beverage team.  The ideal candidate will possess excellent written and verbal communication skills with the ability to work under time and priority constraints.  Under the general direction of the Food and Beverage Director, this position will create an exceptional customer experience for our 300,000+ thousand guests annually by producing outstanding food and guest service in all areas of the Bryce Jordan Center’s Concessions operations. 

Responsibilities for the Concessions Director include but are not limited to: 

• Overseeing the daily operations of all catering outlets for the BJC and surrounding areas 
• Manage, hire, train, coach, supervise, schedule, and evaluate a staff of technical service employees, wage supervisors, and wage catering attendants 
• Meet with internal/external clients to plan catered events and write event orders using our Catering Software based on client expectations   
• Lead the guest service catering team and monitor orders from Catering software  
• Other duties include taking payment for goods/services rendered and maintain PCI compliance, ordering of products (including rentals), organizing spaces, and keeping appropriate levels of catering stock 
• Conduct departmental orientation 
• Facilitate alcohol and food service training 
• Act as Workday timekeeper 
• Conduct evaluations according to BJC policy and recommended procedure 
• Assist the Director of Food & Beverage and Catering Director in obtaining financial goals by cost containment (Food Cost, Labor, and Supplies) and maximizing revenue by promoting internal services 
• Assist BJC Management Team with monthly inventories, timekeeping, submittal of payroll for approvals, and event supervision 
• Monitor and recommend measures to improve production/service methods 
• Manage communication between customers and BJC departments 
• Inspect all BJC Catering Operations, and other rented areas for event order accuracy before and/or during events and coordinating with Kitchen, Event & Operation personnel to accommodate all guest needs and requests. 
• Maintain University and departmental policies, procedures, and services to students, staff, and the public as required 

Work hours and Days off will vary. Nights and weekends will be required. 

Education and Experience: 

• NRA Serve Safe and RAMP Certifications 
  • Or must acquire certification within six months of employment 
• 2+ years related experience 
• Bachelor’s Degree or higher 
  • Or an equivalent combination of education and experience 

The Bryce Jordan Center is seeking a Ticketing Manager to join our Ticketing team.  The ideal candidate will thrive in a fast-paced work environment and be able to handle multiple tasks simultaneously.  The candidate will provide excellent customer service by having a fan-friendly attitude and foster a positive work environment.  The candidate must possess excellent oral and written communication skills. 

Responsibilities for the Ticketing Manager include but are not limited to: 

• Hire, train, supervise, and motivate part-time Ticket Office employees, including scheduling and payroll 
  • Develop and deliver staff training program covering all aspects of ticketing operations while adhering to University policies 
  • Train staff on new technologies as they emerge, creating and maintaining training and reference materials 
• Organize and oversee box office operations (Ticket Sales, Will Call, Ticketing Scanning, Phone System, Online Chat, etc.) 
• Manage Premium Seat Sales for all ticketed events 
  • Establish new clients, maintain relationships with existing clients, work with Risk Management on contract execution, and process ticket orders for Premium Seat Sales clients 
• Ensure Ticket Office delivers exceptional customer service to all guests and works proactively to resolve any issues that arise 
• Monitor the Ticket Office email account, answer customer calls and chat, assist in selling tickets, as needed, and distribute event information to staff 
• Stay up to date on current ticketing trends  
• Coordinate disability services requests 
• Assist in communications with promoters and the setup of events on the Archtics, Ticketmaster Host, and Account Manager platforms 
• Coordinate ticketing settlement in absence of the Director of Ticketing 

Work hours and Days off will vary. Nights, weekends, and occasional holidays, as needed, for events. 

Education and Experience: 

• 2+ years related experience 
• Bachelor’s Degree or higher 
  • Or an equivalent combination of education and experience 
• Prior work experience in customer relations, management or sales preferred 
• Experience with computerized ticketing systems (Ticketmaster: Archtics, TM1 and Host preferred) 
• Proficient in Microsoft Office applications (Outlook, Word, Excel, Teams)