A-Z Guide

Accessible parking is available in a number of lots near the Bryce Jordan Center including Jordan East in the ADA Visitors Section (near Gate B) and Stadium West directly across the street from the Bryce Jordan Center Ticket Office.  Parking in these lots is available upon a first-come, first-served basis.

A valid, state-issued ADA placard or license plate is required and applicable parking fees apply. 

Accessible seating is available in multiple locations in the arena. Seating locations vary depending on the event.  When ordering accessible tickets, it is important to indicate what type of accessible seat you require, so that we can properly assist you.

To purchase accessible seating:

• Visit Ticketmaster online, select the event, and click on the "Request Accessible Tickets" link or ADA icon.
• The Bryce Jordan Center Box Office also sells accessible seating. Please visit the Box Office page for hours and more information. For questions/concerns regarding accessible seating, please contact the Bryce Jordan Center Ticket Office at (814) 865-5555 or [email protected].For accessible seat locations, please view the seating chart on the individual event pages.

Bryce Jordan Center, Corner of Curtin Road and University Drive, University Park, PA, 16802

Ticket Office: (814) 865-5555
Administrative Office: (814) 863-1225

Guests are not permitted to bring in any outside alcoholic beverages, nor are they permitted to leave the building with alcohol purchased inside the Bryce Jordan Center.  Alcoholic beverages may be purchased inside the arena at select events.  All alcohol purchases must be accompanied by a valid state-issued driver’s license or ID, Passport or Military ID.  You must be 21 years of age to purchase any alcohol.  Service of alcoholic beverages is limited to two (2) drinks per person, per purchase.  Management has the right to refuse service at any time.  Alcohol sales can be terminated at any time at the discretion of Bryce Jordan Center management.

Animals or pets of any kind are prohibited with the exception of service animals. Service animals are welcome inside the building but must remain on a leash or in a harness at all times. If you intend to bring a service animal to the arena, please notify your ticket representative at the time of purchase so that an aisle seat may be reserved for you.

Assistive Listening Devices are available for guests with hearing disabilities at all Bryce Jordan Center events.  To obtain an Assistive Listening Device, please visit Guest Relations at Gates A & C on our Concourse.  Guests will be required to leave a valid photo id as collateral for the device.  Assistive Listening Device types include Loop and Over the Ear. 

There is an ATM located on the Concourse of the Bryce Jordan Center near Portal 7. 

The Bryce Jordan Center does not support solicitation of autographs of any kind on Bryce Jordan Center property.  The Bryce Jordan Center also cannot accept autograph/photograph requests by mail.

The Bryce Jordan Center is happy to provide baby changing stations in each women’s restroom at the Bryce Jordan Center.  For additional accommodations, please visit Guest Relations at Gates A & C on our Concourse.

The Bryce Jordan Center does not issue or sell backstage passes to events.  Backstage access is strictly limited and is arranged by tour management on a show-by-show basis.

In line with the best practices at major entertainment venues, the Bryce Jordan Center utilizes walk-through metal detectors at all entry gates and restrictions on the size and type of bag that may be carried into the arena for all events.  Please visit our Bag Policy Page for details and FAQ's.

PERMITTED BAGS AT THE BRYCE JORDAN CENTER:

• Bags that are clear plastic, vinyl or PVC and do not exceed 12” x 6” x 12”.
• One-gallon clear plastic freezer bag (Ziploc bag or similar).
• Small clutch bags, with or without a handle or strap, that do not exceed 4.5” x 6.5” x 1".

An exception will be made for medically necessary items that cannot fit into a clear bag, after proper inspection. No backpacks allowed.

Fans will be asked to return non-approved bags or other prohibited items to their vehicle prior to arena entry. There is no check-in location for prohibited bags or items at the BJC.

All media representatives with necessary bags and equipment must enter the BJC at the media entrance to have each item inspected and tagged prior to entering the BJC.

Limit one bag per guest.

Bryce Jordan Center management, Penn State University, artist/tour management, promoter, and security reserves the right to prohibit any additional items at their discretion. Bryce Jordan Center management and security staff reserves the right to search anyone, and their belongings, who enter the premises.

Signs which are hand-held and no greater than 24" x 24" in size are allowed at most events. Signs may not be hung or fastened anywhere in the arena. Small signs should not be commercial or obscene in nature or cause any disturbance with other fans. The Bryce Jordan Center reserves the right to remove any banner or sign without exception.

Binoculars and their cases are permitted for most events.  All items are subject to searches upon arrival.

No commercial photography of any kind is permitted. Cameras with detachable lenses are prohibited. Flash photography, video cameras or any other audio/visual equipment is prohibited unless authorized by a team, promoter or artist management. Guests should check the events listing on the website to find out the policy prior to the event.

Cell phones are currently allowed in the arena as long as their use does not interfere with other guest’s enjoyment of the event or activity. No devices can be plugged into the building's electrical outlets.

Tablets, laptops, and computers of any kind are strictly prohibited.

The admission policy for children varies by event.  Please check with the Ticket Office at (814) 865-5555 or [email protected] for the age requirement for tickets for the event you are interested in attending.

• Guests will be treated in a professional and courteous manner by all BJC personnel.  The same treatment is expected in return.
• Guests are required to sit in their ticketed seat.  When requested by BJC staff, a valid ticket must be made available for inspection.
• Guests are expected to refrain from the use of foul language, obscenities and disruptive behavior.  If you witness this type of behavior, please report it to the nearest BJC staff member or text "BJC <space> your section and row number" to "69050".
• Guests engaged in the following activities will be ejected from the venue: fighting (verbal and/or physical), harassment, throwing of any object.
• The BJC reserves the right to confiscate items deemed to be dangerous, offensive, explicit or distracting.
• Responsible consumption of alcoholic beverages at some events is permitted.  To protect guests, staff and the facility, the BJC reserves the right to refuse service to anyone who appears to be intoxicated.
• Guests must be fully clothed during visits to the BJC.  The BJC reserves the right to refuse admittance or to eject individuals who are not in compliance.
• Smoking of any kind of prohibited in all University facilities.  BJC staff can direct individuals to designated smoking areas.
• To ensure everyone's safety in the event of an emergency, guests are required to comply with direction from authorized BJC staff.
• The BJC reserves the right to escort guests from the building who enter the arena floor or backstage areas without proper authorization.

At the Bryce Jordan Center, the health and safety of our guests, artists, staff and the live music community remains our highest priority.  We will continue to adhere to and adjust our protocols as public health guidelines evolve.  Some events at the Bryce Jordan Center may have additional health and safety guidelines as required by the artist.  Please check the individual event pages on our website for specific requirements. 

Required for Entry

All persons, regardless of vaccination status are expected to wear a face mask inside ALL Penn State University buildings (this includes the Bryce Jordan Center).  Please check your event's specific guidelines on the event details page of our website as each event may have additional guidelines as required by the artist.  Given the ever-changing COVID situation, these protocols are subject to change.  Updates will be communicated on the event details page and ticket holders will be notified via e-mail.

Persons visiting the Bryce Jordan Center are asked to follow all public health requirements to limit the potential for virus transmission, including:

• All persons, regardless of vaccination status are expected to wear a face mask inside ALL Penn State University buildings
• Washing hands thoroughly
• Covering all coughs and sneezes

For more coronavirus information and resources, please visit www.virusinfo.psu.edu. 

Enhanced Cleaning

Our team is cleaning and sanitizing the venue, giving extra attention to high touch areas, before, during and after each event.

Touchless Enhancements

We've reduced touchpoints and increased distancing through the following updates: 

• Entry Process - Upon entry, you'll notice we've moved to walk-through metal detectors at security check points.
• Digital Ticketing - We've moved to all digital ticketing.  You will scan your digital ticket from your mobile device to gain entry.  LEARN MORE
• Mobile Ordering at Concessions - You can now skip the line and order concessions from your phone through pennstateeats.psu.edu! 
• Restrooms and Santization Stations - Restrooms feature touch-free fixtures and are regularly cleaned and sanitized.  Hands-free hand sanitizer dispensers are located throughout the venue.

How You Can Help

Follow Venue Guidelines - Please help us protect the health and well-being of live sports and entertainment by following the venue guidelines.

Respect Everyone - We're all here to have a good time and enjoy the show.  Thank you for your patience and understanding.

Your presence at Bryce Jordan Center programs, events, or activities indicates your agreement to adhere to all university policies, including health and safety policies such as masking if applicable, and your acknowledgment that you are voluntarily participating in this program, event, or activity. You further acknowledge the contagious nature of covid-19 and assume any and all risk of exposure to or infection by it or any variant thereof, including, without limitation, personal injury, illness, severe complications, permanent disability, and/or death.

Doors typically open one hour prior to show, please check event details for exact times.  Please note that there may be a security check prior to entry.

Locations change depending on the event and time of day.  Please contact the Bryce Jordan Center Box Office at 814-865-5555 for drop-off/pick-up location information.

​​​​​​The Bryce Jordan Center is committed to providing the highest standard of safety for our visitors and employees.  In case of an emergency, please follow instructions of the staff and proceed to the nearest exit and out to the street level in a calm and safe manner.  Guests should use the stairwells as a means of evacuation.  Elevators may not be working at the time of an evacuation.

Fans who wish to report issues and concerns (e.g. security needed, spilled drink, medical issue, etc.) can do so in a quick and convenient manner by texting the Bryce Jordan Center Text Assist Service.  Text “BJC <space> your issue and location” to 69050.  Bryce Jordan Center personnel will respond in a timely manner to assist with your inquiry.  Standard SMS text rates may apply.

The Bryce Jordan Center will utilize walk through metal detectors at most events.

Upon arrival, fans will be requested to remove items like cell phones, keys, bags/purses and large metal objects that may set off the alarm, thus requiring further inspection. Although these units are more effective and faster than handheld metal detectors, patrons should still plan to arrive early to events in order to avoid standing in long lines. 

The Bryce Jordan Center has a No Re-Entry policy during events.  Guests wishing to return any items to their vehicle must do so before passing through security.

Certified medical professionals are available at our First-Aid station during most events to assist guests with medical needs.  Guests in need of emergency first-aid should contact the nearest Bryce Jordan Center employee for assistance.  The primary First-Aid station is located on the concourse near portal  22. 

Please visit our Concessions Guide for information on food and beverage services. Guests may not bring in outside food and/or beverage. Guests with specific/dietary needs due to medical conditions or religious requirements should contact The Bryce Jordan Center Ticket Office at (814) 865-5555 prior to arrival.

Guest Relations booths are located inside both Gates A & C on the Concourse of the Bryce Jordan Center and are open and available to assist guests for the duration of all events.

Guest Services staff members including ushers, ticket takers and security are available to assist patrons throughout the duration of all events.

For all lost and found inquiries, please contact the Bryce Jordan Center Welcome Desk at (814) 863-4675.  Items are collected and logged the day after each event.

Event merchandise is generally available for most events and located at locations on the arena Concourse.

The Bryce Jordan Center provides nursing mothers’ station for all events.  Location varies by event, please inquire at Guest Relations at Gates A & C on our Concourse for specific locations.

Parking for Bryce Jordan Center events is provided and managed by Penn State University Transportation Services. View our parking rates and additional information. 

Outside food and drink, all alcoholic beverages, tobacco products, weapons of any kind, illegal substances, and audio/video equipment are strictly prohibited from the Bryce Jordan Center. Backpacks, bags and large purses are not permitted inside the Bryce Jordan Center.  Please see the updated Bag Policy at the top of the page for details.

Strollers are allowed into the Bryce Jordan Center. Fold up strollers are preferred due to limited storage space. The Bryce Jordan Center does not provide any areas for secure drop off of any personal items.

The Drop-off and pick-up location for Taxis/Rideshare options is located at the corner of University Drive and Curtin Road. 

The Bryce Jordan Center Ticket Office is open Monday through Friday from 9:00 AM until 4:30 PM for advance ticket purchases and to assist with general inquiries.

The Ticket Office has occasional Saturday and Sunday hours, which vary depending on scheduled events and ticket on-sales. Please contact our ticket office to confirm hours of operation for the weekend.

Contact Information:  Phone: (814) 865-5555 / E-mail: [email protected]

On event days, the Ticket Office will remain open until approximately half time of any basketball game or just after the main act goes on stage for a concert.

Penn State University is a smoke-free campus. To view the full policy, please visit: https://policy.psu.edu/policies/ad32#Policy

Umbrellas are allowed in the Bryce Jordan Center unless otherwise stipulated by the artist/tour management, promoter, and tour security.  Please check your event page for details on prohibited items.  Please visit the Bryce Jordan Center's Bag Policy Page for more information and FAQ's.

The Bryce Jordan Center provides complimentary wheelchair escorts for guests when requested.  Wheelchair escorts may be requested at any entry point or at Guest Relations located near Gates A & C on our Concourse during events. Please be aware that our staff will not remain with you during the event, nor will they allow you to remain in the wheelchair for the duration of the event.  Upon request, our staff will also provide you with an escort after the event.  Personal assistance into or out of the wheelchair cannot be provided.

For some events, when purchasing through Ticketmaster or by phone from Bryce Jordan Center Ticket Office, you can choose how you’d like to receive your tickets. If you choose “will call” you’ll be able to pick up your tickets at the Bryce Jordan Center Ticket Office.  Valid photo ID is required.

Hours: Monday through Friday 9:00 a.m. - 4:30 p.m.

We’re also open evenings and weekends during events.  Please contact us to verify hours.

Phone: (814) 865-5555                 
E-mail: [email protected]